All brands need to be aware that they are scrutinised more closely than they think. It is what they do that drives competitor response, and so every step that they take matters.
They also need to consider language and cultural nuances, in addition to delivering on every promise that they make.
Consistency is key. A brand's digital presence must deliver the same corporate tone of voice, and build a narrative that supports the brand. All in a way that that feels natural.
"Build relationships with your customers and stakeholders"
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